Cancellation policy

Information
We would like to draw your attention to the following cancellation terms and conditions:

 

Cancellations

Cancellations must be made in writing.

For 0–15 participants:
If cancellation is made later than 4 weeks before the first day of the event, the client will be charged 50% of the total booking value.
If cancellation is made later than 3 weeks before the first day of the event, the client will be charged 100% of the total booking value.

For 16–30 participants:
If cancellation is made later than 6 weeks before the first day of the event, the client will be charged 50% of the total booking value.
If cancellation is made later than 4 weeks before the first day of the event, the client will be charged 100% of the total booking value.

For 31–50 participants:
If cancellation is made later than 8 weeks before the first day of the event, the client will be charged 50% of the total booking value.
If cancellation is made later than 6 weeks before the first day of the event, the client will be charged 100% of the total booking value.

For 51 participants or more:
If cancellation is made later than 10 weeks before the first day of the event, the client will be charged 50% of the total booking value.
If cancellation is made later than 8 weeks before the first day of the event, the client will be charged 100% of the total booking value.

Free reduction of participants:
Up to 5% reduction of participants may be made free of charge up to two weeks before arrival. In case of a partial cancellation, the charge applies only to the cancelled portion.

Definitions

An event refers to any occasion where premises are provided with or without accommodation and/or meals — for example, a conference, group booking, or banquet.

 

The client refers to the person or entity financially responsible for the event.
The supplier refers to the establishment providing the event.
The booking value is the agreed total price for the event, calculated either as the total agreed price or the number of participants multiplied by the agreed price per person per day, including any specially ordered services.